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Anand Kumar Upadhyay
UAE Active
Operations Coach 30+ Yrs Hospitality Pedigree

Anand Kumar Upadhyay

Restaurants & Catering Operations Coach

β€œChanging Challenges into Success.”

πŸ‡¦πŸ‡ͺ UAE Residence: Valid Nov 2027
πŸ›‘οΈ Dubai PIC Level 3: Valid 2028
Chronological Track Record (1994 – 2026)
Sept 2025 – July 2026 Pre-Opening Setup

Operations & Compliance Pre-Opening Lead

Easymeals Catering Services LLC β€” Dubai, U.A.E.

Spearheaded comprehensive commercial pre-opening readiness, structured end-to-end standard operating procedures (SOPs), and established municipal compliance workflows for market launch.

Central Kitchen Facility Operational SOPs Dubai Municipality Compliance
June 2022 – Aug 2025 67 Covers | 16 Staff

Restaurant & Catering Manager

Patiala House Restaurant β€” Dubai Studio City, U.A.E.

Complete P&L oversight for authentic Indian cuisine operations. Synchronized 67-seat dine-in operations with fast-paced takeaway catering and multiple online food delivery aggregators.

Indian Fine Cuisine Outside Catering Online Deliveries
Nov 2019 – May 2022 Pre-Opening & Ops

Restaurant & Catering Manager

Back 2 Grills Restaurant β€” Dubai, U.A.E.

Full-cycle launch leadership for an international grill concept featuring Asian, BBQ, and Continental menu lines across dine-in, takeaway, and digital delivery channels.

39 Covers 9 Crew Asian & Continental BBQ
June 2017 – Sept 2019 94 Covers | 27 Staff

Restaurant Manager

Sealand Restaurant β€” Sharjah, U.A.E.

Direct management of a premier high-volume multi-cuisine destination specializing in fresh seafood, Indian, and Chinese culinary specialties with large floor staffing and swift delivery logistics.

High-Volume Turnover Seafood Specialist Multi-Kitchen Operations
June 2014 – May 2017 Pre-Opening & Ops

Restaurant Manager

Nom Nom Asia Restaurant β€” Dubai, U.A.E.

Formulated pre-opening readiness, staff on-the-job service onboarding, recipe costing, and floor operations for popular Chinese, Thai, and Pan-Asian gastronomy.

32 Covers Pan-Asian & Thai Menu Costing
Dec 2011 – Nov 2013 65 Rooms | 37 F&B Staff

Operations Manager (Food & Beverage)

Hotel Surya Palace β€” Varanasi, INDIA

General F&B oversight spanning two massive banquet ballrooms (600 & 350 pax capacity), 24-hr coffee shop, multi-cuisine dining hall, full-service alcoholic bar, pool, and spa banquet hospitality.

Large-Scale Banqueting (950+ Pax) Alcoholic Bar Management Hotel F&B Division
Jan 2002 – March 2008 Historic Pioneer Project

Restaurant Manager & Pre-Opening Lead

Roadhouse CafΓ© β€” Kathmandu, NEPAL

Pioneered the pre-opening, kitchen firing, bar design, and daily operations of the first-ever wood oven pizzeria in the history of Nepal, delivering authentic Italian & Mediterranean gastronomy.

First Wood Oven in Nepal 56 Covers | 17 Staff Full Alcoholic Bar Setup
Feb 1999 – Aug 2001 5-Star Luxury (Carlson USA)

Shift In-Charge (Coffee Shop & In-Room Dining)

Radisson Hotel Kathmandu β€” Carlson Hospitality, USA

Directed shift operations for 24-hour luxury coffee shop service and in-room fine dining. Maintained strict international SOP compliance under American Carlson Hospitality auditing standards.

Five-Star Standards VIP Protocol Service In-Room Luxury Dining
Oct 1994 – June 1998 5-Star Luxury (SPHC Australia)

International Waiter & Service Specialist

Park Royal International β€” New Delhi, INDIA (SPHC Australia)

Rigorous foundational international training in table service, banquet operations, wine etiquette, and guest service under Southern Pacific Hotel Corporation (Australia).

SPHC Standard Protocols Five-Star Guest Excellence

Distinctions, Commendations & Global Assignments

πŸ‘‘ Head of State Protocol

Royal State Banquet Appreciation

Received formal appreciation letter for exemplary hospitality and protocol service rendered during the royal banquet honoring The Then His Majesty The King of Nepal, in presence of international Ambassadors, state diplomats, and dignitaries at Radisson Hotel Kathmandu.

β˜… Radisson Hotel & Royal Palace Protocol
πŸ›‘οΈ International Audit

Carlson Hospitality USA Quality Audit

Honored with an official letter of appreciation for outstanding compliance and execution during the comprehensive Quality Audit Control administered directly by Carlson Hospitality Corporation, USA.

β˜… Carlson Worldwide Quality Benchmark
πŸ‡¨πŸ‡­ Vocational Leadership

Swiss Contact (SIP-P Switzerland) Trainer

Served for 3 consecutive years as a certified freelance hospitality coach, leading on-the-job skill upgrading and operational masterclasses under the Swiss vocational curriculum managed by Swiss Contact, SIP-P Switzerland in Kathmandu.

β˜… 3-Year Swiss Vocational Mandate
⭐ Operational Excellence

Double 'Best Employee of the Month'

Twice selected and awarded Best Employee of the Month across all hotel operations at Radisson Hotel Kathmandu for exemplary floor leadership, speed-of-service adherence, and guest satisfaction ratings.

β˜… Radisson Five-Star Excellence Award

Accreditations, Systems Mastery & Linguistic Proficiencies

Licensing & Training

Government of Dubai
Person In Charge (PIC) Level 3
Dubai Municipality Food Safety Standard (Valid through 2028).
AHLA β€” USA
Supervisory Skill Builders Course
American Hotel & Lodging Association syllabus.
Radisson Academy Modules
β€’ Train the Trainer
β€’ 100% Guest Satisfaction System
β€’ Making it Right (Complaint Resolution)
Certified for UAE municipal inspection readiness.

Academics & Systems

Academic Education
Bachelor of Commerce (B.Com)
Bangabasi College, West Bengal, India.
Financial & Analytical IT
MS Excel & Word for Business Strategy
Yield calculation, food cost variance analysis, inventory audits & P&L projection models.
Leadership & Team Culture
Athletic Team Captaincy
Captained Radisson Hotel Soccer Team (2 years) in inter-hotel tournaments; active cricketer.
Strong commercial acumen & staff morale leadership.

Linguistic Proficiencies

English Fluent (R / W / S)
Hindi Fluent (R / W / S)
Nepali Fluent (R / W / S)
Bengali Fluent (R / W / S)
Arabic Basic Spoken
Tagalog Basic Spoken
Ideal for cross-cultural UAE & GCC hospitality teams.